Policy
Return Policy
At TROOPZ, we take pride in delivering high-quality products. Please review our return policy carefully before making a purchase.
Effective Date: April 28, 2026
1. All Sales Policy
All sales are considered FINAL unless the item arrives damaged, defective, or incorrect.
2. Eligible Returns
We only accept returns or replacements under the following conditions:
- Item arrived damaged
- Item is defective
- Wrong item was received
To request a return, you must contact us within 7 days of delivery.
3. Return Requirements
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
We reserve the right to deny returns that do not meet these conditions.
4. Refunds & Replacements
If your return is approved:
- You may receive a replacement item (if available)
OR
- A refund to your original payment method
Refunds are processed within 5–10 business days after approval.
5. Non-Returnable Items
We do NOT accept returns for:
- Worn or used items
- Incorrect sizing (please review sizing charts before purchase)
- Change of mind
6. Return Process
To start a return, contact troopzsoulja@gmail.com
Include:
- Order number
- Description of issue
- Photos (if item is damaged/incorrect)
7. Shipping Costs
Customers are responsible for return shipping costs unless the item was incorrect or defective.
8. Contact
For any questions, contact troopzsoulja@gmail.com